Everything you need to know about our 24/7 taxi dispatch, customer service teams, and onboarding timelines.
You get a fully trained, supervised dispatch team live in 7 days — without the expense, recruiting delays, office equipment costs, or holiday absences that come with managing in-house staff.
Our dispatchers are certified and highly experienced across all leading taxi software, including Autocab, Cab Hound, GAZOOP, Taxi Pulse, Cordic, CAB9, 13cabs, MTData, CMS, GroundWidgets, Sherlock, and TaxiCaller.
Yes! We provide a no-commitment free trial so you can experience our dispatch accuracy, booking conversions, and English phone fluency firsthand before signing an agreement.
We have on-floor backup dispatchers and active shift supervisors present 24/7. In the event of illness or technical maintenance, backup staff immediately step in without any gap in service.
Yes — every Monday you receive comprehensive weekly reporting covering total call volume, answer speed, driver communication metrics, and quality assurance audit scores.
All operators are fluent English speakers trained with a neutral accent to handle UK, US, and Australian customers professionally. Additional language capabilities are available on request.
We typically go live within 5–7 business days after signing. This includes software training, shift structure setup, call handling briefings, and a test period with your team before full handover.
